Shipping & Returns | Carina Baby
OUR SHOWROOM

Address: Unit 6, Balien Park, 453 Jan Smuts Avenue, Blairgowrie, Randburg, South Africa 

Phone: 011 886 1466

Phone: 087 149 1613

Email:  info@carinababy.com

OFFICE HOURS

Monday - Friday: 09h00 - 16h00

Saturday: 10h00 - 13h00

Sunday & Public Holidays: Closed

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© 2019 by Carina Baby (Pty) Ltd  | Little Trendsetter (Pty) Ltd

SHIPPING POLICY

 

We offer door-to-door courier service by our nominated courier company. Our shipping rates are free for all orders above R600.00 within South Africa, unless specified otherwise.

 

Courier within Johannesburg takes 1-3 working days and outlying areas usually take 5-7 working days. Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared. 

Carina Baby & Little Trendsetter assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. 

 

If you refuse delivery of the package, you will be charged for return shipping. We will assist customers with filing a claim in the event of loss, theft or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the courier company about any loss or delivery disputes.

RETURN POLICY

If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery.

The product must be unopened, unassembled, unused and in saleable condition. Products showing signs of use or missing labels are not considered new and are thus considered non-returnable.

 

You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged due to shipping. The original shipping charges will not be refunded.

 

The return address is: unit 6, Balien Park, 455 Jan Smuts Avenue, Blairgowrie, Randburg, 2194.

Once we have received your item you will be able to choose something else from the shop or we will offer you a refund. If you are returning a product, send an email to info@carinababy.co.za. We will help you with the specifics and answer any questions about your return. 

If your order is damaged in anyway on delivery, please notify us immediately at info@carinababy.co.za. We will arrange to get you a non-damaged item as soon as possible.

PAYMENT METHOD

We have two payment options when buying online from Carina Baby: 

1. EFT directly into our bank account. (Bank details are provided for on the invoice)

Please email proof of payment to info@carinababy.co.za. Please note your order will only be processed once the funds clear in our account.

2. Credit Card.

We accept Visa and Mastercard payments

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